Privacy Policy


Ô My Care attaches great importance to the protection of your privacy and your personal data. We process your personal data exclusively in accordance with the Regulations and other relevant legal provisions in force. Any reference to the Regulation must be understood as a reference to the Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR or GDPR). With this privacy statement, Ô My Care intends to draw the attention of each user of its website to any processing of personal data carried out by Ô My Care and their rights. Ô My Care reserves the right to adapt this privacy statement at any time. It is up to the user to regularly consult this document. Any substantial modification will always be clearly communicated to him.


The website is an initiative of: 

Ô My Care Avenue Louise 143
1000 Brussels – Belgium
VAT : BE0544870081

Ô My Care acts as data controller and determines alone or in collaboration with other personal data which is collected via the website, as well as the purposes and means of processing this personal data. Ô My Care uses one or more processors who process personal data at the request or on behalf of the controller. The subcontractor is required to guarantee the security and confidentiality of personal data. The processor always acts according to the instructions of the controller. Subcontractors are used for accommodation purposes. Personal data is exclusively processed for internal use. Ô My Care undertakes not to sell any personal data to third parties for secondary or unrelated purposes as referred to in this privacy statement, unless otherwise stated at the time when the data is collected.  


In accordance with the Regulation, we process personal data on the basis of the following legal instruments: 

• On the basis of the execution of the contract as agreed with the user or of pre-contractual steps undertaken at his request; 

• On the basis of satisfaction with legal or regulatory provisions, with regard to the management of the contractual relationship and in particular invoicing; 

• Based on our legitimate interest in sending information and newsletters to our customers; 

• Based on your express consent to send promotional offers (direct marketing).


Ô My Care undertakes to process only data that is relevant and necessary for the purposes for which it was collected. The following categories of personal data may be processed by Ô My Care: 

• Personal identification data (surname, first name, address, email address, telephone number, country and birthday); 

 • Contact details (telephone number, email address); 

 • Electronic identification data (IP address, cookies); 

 • Financial identification data (bank data). 

 The data collected is not kept longer than the law authorizes it and in no case longer than necessary for the achievement of the purposes mentioned below.


Ô My Care collects your personal data to provide you with a secure, optimal and personal user experience. The more the user uses the website and the corresponding services of Ô My Care, the more extensive the collection of personal data. 

Data processing is essential for the operation of the website and the corresponding services. The processing of personal data has the following specific purposes: 

• Authentication and granting the user access to their user profile; 

• Offering and improving personalized and general services from Ô My Care; 

• Customer management, including customer administration, order management, deliveries, billing and sending newsletters; 

• Detection and protection against fraud, error and / or criminal activity. 

• Marketing, such as sending email, newsletter and SMS from Ô My Care. 

In this case, Ô My Care takes care to obtain the required informed consent from the user in advance. 

In the event of consultation of the website, some data is collected for statistical purposes. These data are necessary to optimize the use of our websites. These data are: the IP address, the presumed place of the consultation, the time and the day of the consultation, the pages which were consulted. By consulting the website, the user agrees with this collection of data for statistical purposes as described above.


During a consultation of the website, "cookies" can be placed on your computer's hard drive, and this only in order to better adapt the website to the needs of the repeat visitor. Cookies help us to optimize your consultation of the website, to remind us of technical choices (for example a linguistic choice, a newsletter, etc.) and to show you more relevant services and offers.

For a better understanding of how we use cookies to process your personal data, we refer you to our Cookie Statement.

If you want to consult the website and / or the online store, we recommend that you activate the use of cookies. However, if this is not what you want, you are free to deactivate cookies via your navigation settings. We explain to you how to deactivate cookies in our Cookie Statement.


7.1. Guarantee of lawful and secure processing of your personal data

Your personal data is always processed for legitimate purposes, as referred to in Article 5.

They are collected and processed in an appropriate, relevant and proportional manner, and are not kept longer than necessary to achieve the aims pursued.

7.2. Permission to access

If you manage to prove your identity, you have the right to obtain information about the processing of your data. You therefore have the right to access the purposes of the processing, the categories of personal data, the categories of recipients to whom the data is sent, the criteria which determine the period of storage of the data and the rights which you can exercise in this regard. concerning your data. 

7.3. Right of rectification

Inaccurate or incomplete information may be corrected. It is primarily the responsibility of the user to make the necessary changes to their "user profile". But we can also contact us for a modification request.

7.4. Right to erasure of your personal data 

You also have the right to obtain the deletion of your personal data in the following cases: 

 • Your personal data is no longer necessary for the purposes pursued; 

 • You revoke your consent to the processing of your data and there is no other legal basis for the processing of your data; 

 • You have made a lawful complaint against the processing of your personal data; • Your data is processed unlawfully; 

 • Your data must be deleted on the basis of a legal obligation. 

The deletion of data is essentially linked to visibility; deleted data may remain temporarily stored. 

7.5. Right to limit processing 

In certain cases, you have the right to request the limitation of the processing of your personal data. This certainly applies in the event of a dispute concerning the accuracy of the data, if the data is necessary within the framework of legal proceedings or for the time necessary for Ô My Care to find that you can validly exercise your right to erasure. 

7.6. Right to object to processing

You have the right to object at any time to the processing of your personal data for direct marketing purposes, for profiling purposes or for purposes which result from the legitimate interests of the controller. Ô My Care will stop processing your personal data, unless it can demonstrate that there are compelling legitimate grounds for the processing of your personal data which prevail over your right to object to the processing.

7.7. Right to data portability

You have the right to receive the personal data provided to Ô My Care in a structured and commonly used format. In addition, you have the right to transmit this personal data to another controller when the processing of your personal data is purely based on your consent. 

7.8. Right to withdraw consent 

You have the right to withdraw your consent at any time, for example when you have given it for direct marketing purposes.


If, as a user, you wish to exercise your rights, you must send a written request and proof of your identity by registered mail to the address Avenue Louise 143, 1000 Brussels or by e-mail to . We will respond as soon as possible and no later than one (1) month after receipt of your request.


If you do not agree with the processing of your personal data by Ô My Care, you have the right to lodge a complaint with the competent supervisory authority (for Belgium: ) 

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